At Olympic Fixings Group we are committed to respecting and protecting your privacy. We pledge to handle your data fairly and legally at all times, OFG are also transparent regarding the data we collect about you and how we use it.
This policy, which applies whether you contact us through our sales teams or directly via telephone, email, fax, www.olympicfixings.co.uk (the Website), social media channels or in person, provides you with information about:
Your use of the Website is also governed by the Website's general Terms and Conditions which we recommend you read and understand in addition to this Policy.
Olympic Fixings Group comprises:Olympic Fixing Products Limited Reg no. 02367267Olympic Fixings Ireland Limited Reg no. 02666419Both registered in England at 1-4 Venture Court, Metcalf Drive, Accrington, BB5 5WH (collectively referred to as "OFG", "we" or "us" in this Policy).
2.1 We collect personal data about you when you:
2.2 We may collect the following information about you:
2.3 We may monitor and record communications with you (such as telephone conversations and emails) in order to maintain customer service standards, assist staff training and for fraud prevention/compliance.2.4 If you submit content to our social media accounts, such content will also be subject to the policies operated by the those respective channels. Please note that we have no control over these policies and you should familiarise yourself with content of these polices before posting.2.5 Our Website is not intended for children and we do not knowingly collect data relating to children.2.6 This list is not exhaustive and in specific instances, we may need to collect additional data for the purposes set out in this Policy. We may also collect personal data from publicly available sources or third parties who have your consent to pass your details to us.
We may use your personal data:
Under the EU General Data Protection Regulation 2016/679 (GDPR) we have the following legal bases for collecting personal data:
In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications from which you have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
We may share your personal data with the following third parties who may use it for the same purpose as section 4.
5.1 Within the Olympic Fixings Group5.2 Our service providers and suppliersIn order to make certain services available to you, we may need to share your personal data with some of our service partners.
These include IT, for example our enterprise resource planning (ERP) and web development provider, SaaS providers, payment gateway and service providers. Delivery, so that we can physically dispatch any order which you may place and ensure it reaches it's destination successfully and our marketing service providers.
OFG only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which means they can only use your data for the purose of providing services to OFG and you.5.3 Other third partiesAside from our service providers, OFG will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.We may share your data with:
OFG is committed to keeping your personal data safe and secure.
Our security measures include:
You have the following rights:
If you wish to exercise any of the above rights, please contact us using the details set out below.
Whenever you connect to the Internet your computer or other device obtains an Internet Protocol address (IP address) which comprises a set of numbers relating to your Internet Service Provider (ISP) or network.
Your IP address as presented to our Website when you connect is anonymised on collection so it does not identify you personally. We use anonymised IP addresses to help diagnose any problems with our website and for general administration purposes.
OFG has appointed a Data Protection Officer to ensure we protect the personal data of our customers (and others) and comply with data protection legislation.
If you have any questions about how OFG uses your personal data that are not answered here, or if you want to exercise your personal data rights, please contact our Data Protection Officer through one of the following methods:
Phone: 01282 778923Email: email@example.comWrite to:Data Protection OfficerOlympic Fixings Group1-4 Venture CourtMetcalf DriveAccringtonBB5 5WH
You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at The Information Commissioner's Office.
This policy was last updated on 05/12/18.
Olympic Fixings. All Rights Reserved.