SALES CALL (Mon-Fri):
08:30-17:00 Great Britain 01282 778923
08:00-17:00 Ireland 02891 453724

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FAQs


How do I change my password?

You can change your password by logging into your account, navigating to the 'Account' section, then under 'Your Details' click the red ‘Change’ button underneath 'Password'.

I have forgotten my password, what should I do?

If you have forgotten your password, not to worry, simply contact your nearest sales office with account details and request a password reset.

Some of my details are incorrect, how do I get these corrected?

If you notice any incorrect details showing in your account, please contact your nearest sales office with your account details and any required amendments.

How can I order full boxes or cartons?

When viewing a product page the quantity in the table next to the add to basket button is the minimum that can be ordered.

In the case of screws and other such fixings, these may show a quantity of e.g. 100 or 200. This is how many are supplied in a single box and ordering multiples will result in full boxes, for example if the quantity is 200 and 1,000 are ordered, five full boxes of screws will be delivered.

If full cartons are required, the carton quantity which may be displayed on the product page in the table needs to be ordered, for example if the quantity is 200 and carton quantity is 18,000, two full cartons will be delivered, which would make a total of 180 boxes of screws.

My prices appear incorrect, what should I do?

Should your prices appear incorrect please contact your area sales representative.

Why do I only see list prices?

Should you only see list prices, firstly please make sure you are logged into your account. If you are successfully logged into your account and you can still only see list prices, please contact your area sales representative.

I have feedback or comments regarding the website, where should I send these?

If you have any feedback or comments regarding the website, good or bad we would be keen to hear them. You can provide this to either your area sales representative or nearest sales office. All feedback and comments will be considered and help to guide future development of the website.

I am experiencing an error or I am unable to check out, what should I do?

If for any reason you are experiencing an error or are unable to check out and complete your order, please do not hesitate to call your nearest sales office for assistance. Full details of any error message, what you were doing when the error occurred and a screenshot would also be helpful in resolving the issue.

I am looking for a particular product but cannot find it

If the product you are looking for appears within our paper or online interactive catalogue and you cannot find it in the website search, please ensure that the nine digit product code is being entered with dashes in between e.g. 050-070-055 as opposed to 050070055 failing that, please contact your local sales rep or sales office for more details or an alternative.

I have recently ordered and wish to place a similar order, is there an easy way of doing this?

If you have recently placed an order and wish to place another order with similar items, please go to 'Account' then 'Orders'  from here you can click into an individual order and then add all of the items from that order into your basket. Then simply remove the items you do not require and add any extra that you do, it's as easy as that!

What are your carriage free order values?

We offer free Standard Delivery for orders over £100 net in the United Kingdom (excluding Offshore Islands) or €100 net in the Republic of Ireland.

The carriage free order value required for Offshore Islands is £250 net.

There are surcharges for orders below these net values and additional charges for premium services such as Next Day or Saturday delivery.

For full details please see the delivery page of our website.

I have placed an order but missed an item off, can I add this on?

If you have placed an order but forgotten an item or two, don't worry, please call the sales office as soon as possible and they may be able to add them on.

I would like to place a forward order, can I do this?

Yes, it is possible for you to place a forward order e.g. submit the order this month for dispatch and invoicing in the following month.

To do this, please build up your order as normal and at the delivery stage of checkout, add into the 'Special Instructions' box the following text "Order to be dispatched in [month]" where [month] is the next month from when you are submitting the order.

These instructions will be visible to our warehouse team who will prepare your order but not dispatch or invoice until the month you have stated.

Is it possible to upload an order file to your website?

Yes, it is possible to upload an order file to the website - when you are logged into your account this is done from the basket. The file you create should contain two columns - one for the 9 digit Product Code as printed in our catalogue and on our website, the second with the desired quantity that you wish to purchase. The file should be saved as a .CSV.

Simply click the 'Upload CSV' button in the basket, locate your .CSV file, click on it and then click 'Open'. Assuming the file has been correctly created, all of the products will then be automatically added to your basket with the required quantities.