At Olympic Fixings we understand that sometimes the unexpected can occur, the below sets out how to raise damage or discrepancies, faulty goods or request consideration to return correctly supplied goods and what will happen.
If after reading you have any further queries or require additional explanation please contact your local sales representative or office;
Damage or Discrepancies
Any damage or discrepancies should be noted on the carrier receipt at the point of delivery then raised with us in writing within 3 working days. Photographic evidence of damaged items will need to be supplied or an inspection carried out by us before a credit can be raised.
Non receipt of a whole consignment should be notified to us within 14 working days from the date of despatch.
Claims cannot be lodged outside of these time periods nor responsibility accepted where the carrier has been given a clean receipt.
In the event that goods are considered faulty, please liaise with your local sales representative or office. Goods may need to be collected for inspection by our QA department before we can take the appropriate action.
- Where products have a shelf life (perishables) please check they are not out of date.
- Foam gun applicators should be correctly cleaned after use, a foam gun applicator with cured foam inside or that has been disassembled and incorrectly reassembled is not considered faulty.
- Any arbor and pilot drill combination where the issue lies with the pilot drill, the arbor should not be returned.
Correctly Supplied Goods
Goods that have been correctly supplied but are no longer required or were ordered incorrectly can be requested to be returned.
This needs to be done within 6 months of their original invoice date; subject to the following which is also set out in our website and catalogue Terms & Conditions;
All items must be in a re-saleable condition and in their full, undamaged packs as originally supplied, part packs cannot be credited.
Products with a shelf life (perishables) are excluded from being returned, for example: sealants, foams, adhesives, aerosols, chemical anchors and wipes.
The credit given will be less a 35% handling charge or alternatively a compensatory order of 2.5 times the credit value will need to be placed prior to the credit being given and subject to items being in a re-saleable condition as described above.
How To Return Goods
Contact should be made with your local sales representative or office making sure any relevant invoice number(s) are quoted, we can usually resolve immediately over the telephone or we will reply to emails and faxes as soon as possible after they have been received.
Once return of goods has been authorised, items have been received that are incorrectly supplied will be collected via our carrier.
In the case of correctly supplied goods, these need to be returned at your own cost. We recommend they are adequately packaged for transit and returned via a tracked service with signature required as proof of delivery.
We reserve the right to refuse receipt of any goods returned without prior authorisation.