FAQs


How do I change my password?

You can change your password by logging into your account, navigating to the 'Account' section, then under 'Your Details' click the red ‘Change’ button underneath 'Password'.

I have forgotten my password, what should I do?

If you have forgotten your password, not to worry, simply contact your nearest sales office with account details and request a password reset.

Some of my details are incorrect, how do I get these corrected?

If you notice any incorrect details showing in your account, please contact your nearest sales office with your account details and any required amendments.

How can I order full boxes or cartons?

When viewing a product page the quantity in the table next to the add to basket button is the minimum that can be ordered.

In the case of screws and other such fixings, these may show a quantity of e.g. 100 or 200. This is how many are supplied in a single box and ordering multiples will result in full boxes, for example if the quantity is 200 and 1,000 are ordered, five full boxes of screws will be delivered.

If full cartons are required, the carton quantity which may be displayed on the product page in the table needs to be ordered, for example if the quantity is 200 and carton quantity is 18,000, two full cartons will be delivered, which would make a total of 180 boxes of screws.

My prices appear incorrect, what should I do?

Should your prices appear incorrect please contact your area sales representative.

Why do I only see list prices?

Should you only see list prices, firstly please make sure you are logged into your account. If you are successfully logged into your account and you can still only see list prices, please contact your area sales representative.

I have feedback or comments regarding the website, where should I send these?

If you have any feedback or comments regarding the website, good or bad we would be keen to hear them. You can provide this to either your area sales representative or nearest sales office. All feedback and comments will be considered and help to guide future development of the website.

I am experiencing an error or I am unable to check out, what should I do?

If for any reason you are experiencing an error or are unable to check out and complete your order, please do not hesitate to call your nearest sales office for assistance. Full details of any error message, what you were doing when the error occurred and a screenshot would also be helpful in resolving the issue.